Scott Robinson Chrysler Dodge Jeep Ram at 20900 Hawthorne Boulevard, Torrance, California.

Bad customer service (appointment system is a joke) and bad workmanship in the past (e-break repair on a 2011 JK under warranty that went faulty again after a few months and they also forgot to reconnect the e-brake indicator light connector). I waited too long to go back to repair the repair so I'm on my own is what they said, but still...bad workmanship. Only good thing about my last visit is that it was an airbag recall repair so no money out of my pocket.

This is how my recall visit went down

7:30 am Arrived for appointment and met with
Caesar.
Asked him how long it would take and he
said It would be ready about 1 or 2 pm, they
will call me.
3:30 pm I'm calling dealer and the only person who
could tell me where my Jeep is, is the guy
who checked me in. They page him.
3:38 pm Call my wife to tell her my Jeep isn't ready
so now she had to get off work early to pick
up the kids.
3:42 pm Text from dealer saying Jeep is ready.

The kicker is that some of the paper work I signed when I picked it up (got a pic) says they started at 1:50 finished at 2:22 but didn't close the work order till 3:42...after I called them.
Why give me a 7:30 appointment if they won't get to it till almost 2...I could have been running errands. Or why not tell me it only takes under an hour to replace a faulty airbag....I would have waited.

When I asked how long it would take I meant how long for the repair, not how long for them to decide to get to it. I guess I should have been more specific. What's the point of making an appointment if they pull this kind of stuff?!

What dealers fail to realize is that because of their bad customer service we the customers suffer from lost income (my wife having to leave work early for example).

Never going back to Scott Robinson again unless I really really have to.